Privacy policy

Privacy policy

2023

Luminous Commercial (“we,” “us,” or “our”) provide consulting, support, and training for the public sector and those who do business with it. We are committed to protecting the privacy of individuals who visit our website, in particular, we will never sell, transfer or trade your data to other companies. This Privacy Notice outlines what data we may collect about you, how we collect, use, and keep your personal information secure.

1. INFORMATION WE COLLECT

When you visit our website, may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, and other contact details.
  • Professional Information: Job title, company name, and industry.
  • Website Usage Data: Information about how you use our website, including information about browsing and purchasing behaviour by people who access our website, such as pages viewed, products purchased or downloaded and the customer journey. 

2. HOW WE USE YOUR INFORMATION

We use the collected information for the following purposes:

  • Communication: To respond to your inquiries, provide information, and communicate with you.
  • Improvement: To enhance and improve our website and services.
  • Marketing: To send you updates, newsletters, and promotional materials if you have opted in.

3. COOKIES AND TRACKING

Our website uses cookies and similar technologies to help us enhance your experience on our website. 

When on our website users can display the general settings of the different types of cookies and Manage Cookie Consent.

Functional (strictly necessary)
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.

Statistics (optional)
The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.

Marketing (optional)
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.

By using our website, you consent to the use of cookies as described in our Cookie Policy.

4. SHARING YOUR INFORMATION

We do not sell, trade, or transfer your personal information to third parties. However, we may share information with trusted third-party service providers who assist us in operating our website and conducting our business.

We make it clear to anyone we share these details with that they can’t use this information to contact you about anything else, without your permission, and they shouldn’t keep this information longer than needed.

Some of the organisations we share information with will be data controllers in their own right, may be registered with the Information Commissioner’s Office and may have their own Privacy and/or Data Protection Policies. You can request copies of these policies directly from those organisations (and you ask us who we have shared your information with, if you aren’t sure).

5. SECURITY

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

6. YOUR CHOICES

You can opt-out of receiving marketing communications from us by following the unsubscribe instructions provided in each email. You may also contact us to update or delete your personal information.

7. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. Please review the privacy policies of these third parties.

8. YOUR RIGHTS

You have the right to access, correct and delete your personal information, and in some cases, you have the right to restrict and object to processing of your personal information. To exercise these rights or for any privacy-related inquiries, please contact us at admin@luminouscommercial.com 

9. CONTACT INFORMATION

For questions or concerns about this Privacy Notice, please contact us at admin@luminouscommercial.com 

10. COMPLAINTS 

We are registered as a data controller with the Information Commissioner’s Office (ICO). If you have a complaint about the way in which we have handled personal information and you can’t resolve this with us, you have the right to make a complaint to the ICO. You can find out how to do this (and learn more about good data protection practice, generally) at https://ico.org.uk/ .

11. PRIVACY NOTICE CHANGES

This Privacy Notice and our processes for data collection, processing and protection will be reviewed:

 • Annually

• Whenever there is a change in our processes

• Whenever there is a change in the law.

We may update this Privacy Notice from time to time. The latest version will be posted on our website.